Deposits and final payments
Payment – A deposit of 25% of the total cost of your booking plus full payment of the itinerary planning fee is required once your bookings have been confirmed. The balance is then payable 42 days prior to the first day of your. If a booking is made within 42 days of the first day of your itinerary, full payment is required at the time of booking confirmation.
Payments can either be made by credit card via the secure server on our web site or by direct crediting our bank account. Please be aware that for if you wish to make your payment by either Visa or MasterCard a 1.5% credit card fee will be applicable. If you would prefer to make your payment by American Express a 2.5% credit card fee will be applicable.
Alternatively, you can choose to pay by direct credit into our bank account. We will absorb the cost of the deposit into our bank account; however any applicable fees charged by your bank will be your responsibility.
Experience Travel Responsibilities
Experience Australia pty ltd operate the experienceaustralia.com web site as agents for the owner/operators identified in the web site. Whilst we have visited (and do visit on a regular basis) all of the properties on the web site, we are not responsible for the individual properties. We are not liable for any loss or damage caused by any failure or improper performance by any of the owner/operators. However, in the event that a owner/operator cannot provide you with contracted accommodation, we will use our best endeavours to provide you with alternative accommodation, but otherwise we shall have no liability to you.
Cancelations Charges – If you have to cancel all, or part of your holiday for any reason, the following cancelation fees are applicable. For cancelation more than 30 days prior to your arrival: 25% (deposit amount);
8-30 days prior to your arrival: 40%;
7 days or less: 100%.
Important note - Experience Travel recommends that you obtain personal
travel insurance to cover any cancelation of part or all of your holiday.
Amendment Fee: An amendment fee of AU$20 per amendment will apply when a confirmed booking is changed.
Damage Deposit - Where a deposit against damage or breakage is required, this is payable to the owner/operator or their agent on arrival at the particular property. A receipt should be given to you by the owner/operator or their agent.